Refund & Cancellation Policy

1. Scope

This policy applies to work contracted with UniPark BD LLC where no different terms are set out in a signed agreement. It is written to be fair in both directions: you should not pay for work you did not receive, and we should not absorb costs we have already committed on your behalf.

2. Cancellation before mobilisation

• More than 14 days before the scheduled start: full refund of any deposit, less documented third-party costs already incurred, such as permit fees or non-returnable material orders.
• 7 to 14 days before start: refund of the deposit less 15% to cover scheduling, crew commitment and material staging.
• Fewer than 7 days before start: the deposit is retained; any balance above documented committed costs is refunded.

3. Cancellation after work has begun

You may stop work at any time by written notice. You are invoiced for work completed to that point, measured on site and agreed jointly, plus materials delivered and any restocking charges levied by suppliers. Anything paid beyond that amount is refunded within 14 business days.

4. Special-order equipment

Access control hardware, kiosks and EV chargers are ordered to your specification. Once a purchase order is placed with the manufacturer, cancellation is subject to that manufacturer’s terms, which commonly include a restocking fee of 15–30% or no cancellation right at all. We always confirm the applicable terms in writing before ordering.

5. Weather rescheduling

Rescheduling caused by weather is not a cancellation and carries no charge to either party. We will offer the next available suitable slot. If a weather delay makes the work impossible within your required window, you may cancel with a full refund of amounts paid for work not performed.

6. Management agreements

Facility management agreements may be terminated by either party on 60 days’ written notice. Fees are prorated to the termination date. Collected parking revenue held by us is reconciled and remitted within 30 days of the final month, together with a closing statement.

7. Workmanship remedies

If work does not meet the agreed specification, our first remedy is to correct it at our own cost. We will attend within five business days of a written report to inspect, and agree a correction schedule with you. A refund is offered where correction is not practical or where you reasonably decline further access.

8. How refunds are issued

Refunds are returned by the original payment method — ACH, check or card — within 14 business days of agreement. Card refunds may take an additional three to five business days to appear, depending on your issuer.

9. Disputes

If you disagree with a refund calculation, write to admin@uniparkbd.com with the project number. Robert Davis personally reviews every disputed invoice and responds within ten business days. Unresolved matters follow the dispute procedure in our Terms of Service.